Privacy policy
KRS Exports (“KRS,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, or interact with our services.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Your name, email address, phone number, shipping and billing addresses, and other information required to process your orders.
• Payment Information: While we collect payment details for processing transactions, we do not store your credit/debit card or banking information. All payments are securely handled through third-party payment gateways.
• User Account Information: If you create an account with us, we collect your login details, order history, and preferences.
• Communication Information: Any emails, feedback, support queries, or product reviews you share with us may be stored to help serve you better.
• Website Usage Information: We gather data such as IP address, browser type, and on-site behavior to understand how visitors use our website and improve performance.
2. How We Use Your Information
We use your information for purposes including:
• Order Fulfillment: To process, confirm, and ship your orders.
• Account Management: To maintain your account, track orders, and personalize your shopping experience.
• Customer Support: To respond to your queries, provide service updates, and resolve any issues.
• Marketing & Updates: To send you promotional content or product updates (you may opt out anytime).
• Website Improvement: To analyze website usage and enhance user experience.
3. Information Sharing
We do not sell, trade, or share your personal data for third-party marketing. However, we may share your information in the following ways:
• Service Providers: We work with third-party partners to provide services like payment processing, shipping, and website maintenance.
• Compliance: We may disclose information when required by law or legal processes.
4. Shipping Policy
For international buyers, orders are shipped and delivered through registered international courier services and/or international speed post.
For domestic buyers, orders are shipped via registered domestic courier services and/or speed post.
Orders are typically dispatched within 0–7 business days or as per the delivery timeline agreed upon at order confirmation. Delivery is subject to the operational timelines of the courier/postal services. KRS Exports is not liable for delays caused by courier companies or postal authorities and guarantees only to hand over the package within the committed dispatch period.
All orders are shipped to the delivery address provided at the time of purchase. Confirmation of dispatch and service updates will be sent to the email ID used during registration.
For any support regarding shipping or service issues, you may contact our helpdesk at +91 9920154782 or support@shopaeractive.com.
5. Your Choices
You have the right to:
• Access and Update Your Information: You can update your personal information by logging into your account.
• Opt Out of Marketing: You can unsubscribe from marketing emails at any time via the link in the email.
6. Security
We take appropriate security measures to safeguard your data. However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect upon posting. We encourage you to review it periodically.
8. Contact Us
If you have questions or concerns about our Privacy Policy or your personal information, please reach out to us at:
📧 support@shopaeractive.com
📞 +91 9920154782
By using our website or services, you agree to the terms outlined in this Privacy Policy.